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FAQ

 

Frequently Asked Questions

  1. I can't find the title I want - can you get it?
  2. Can I add another item to my order?
  3. I have ordered and paid why didn’t I receive an email confirmation?
  4. I haven't received my order yet - where is it?
  5. I don't like to shop online can I telephone my order?
  6. How do I change or retrieve my password?
  7. I put an item in my wishlist but now the title is "out of stock"?
  8. Will your DVDs play on all players?
  9. I just received my order and it is damaged - what can I do?
  10. How do I unsubscribe from your newsletter?

 

I can't find the title I want - can you get it?

Every title in our current catalogue is listed on our website, including items that may be out of stock. If an item is out of stock it will still be listed as part of our range and we will do our best to advise an accurate delivery date. We are not able to order items that are not a part of our catalogue.

Can I add another item to my order?

You can add items to your existing order if you have not yet paid for it. To view your shopping cart, log into your account on the right hand side of every page and select order status to see if your order has been processed.

I have ordered and paid why didn’t I receive an email confirmation?

Email confirmations are sent to you after your order has been placed and again once your order has been shipped. We may also need to send you an email if there are any problems in processing your order. If an email is not received check your spam or junk email folders. To make sure you receive further email correspondence you can add the T Music domain to your whitelist.

I haven't received my order yet - where is it?

We generally wait 15 business days before declaring an Australia wide order lost and 30 days for International orders. On occasional Australia Post may send an item via sea-mail instead of air-mail which can take several months. If your order has not arrived within these time frames, email contact@tmusiconline.com and be sure to include your order number so we can try to trace the whereabouts.

I don't like to shop online can I telephone my order?

Online orders are the preferred method, however we do accept orders made via telephone during the business hours of 9am to 5pm EST. Outside of these times you will reach our voicemail service.

How do I change or retrieve my password?

To change your password log into your account on the right hand side of each page and select profile. If you can't remember your password we can generate a new password for you by clicking here.

I put an item in my wishlist but now the title is "out of stock"?

The Wish List is a tool to help you manage your shopping experience. Product availabilities and prices are subject to change and placing an item in your wish list does not secure the item if you choose to order it at a later time.

Will your DVDs play on all players?

All our DVDs are playable in Australia. For other countries please find a list of region codes below:

0 Informal term meaning "worldwide".
1 Canada, United States, U.S Territories, Bermuda
2 Western & Central Europe, Western Asia, Egypt, Japan, South Africa, Swaziland, Lesotho, UK, Turkey, French overseas territories
3 Southeast Asia, South Korea, Taiwan, Hong Kong
4 Australia, New Zealand, Oceania, Central & South America, Caribbean, Mexico
5 Ukraine, Belarus, Russia, Africa, Central & South Asia, Mongolia, North Korea
6 China
7 Reserved for screener or media copies of pre-releases
8 International venues such as aircraft, cruise ships etc
ALL Region ALL discs have all 8 flags set, allowing the disc to be played in any locale on any player.

 

I just received my order and it is damaged - what can I do?

All items are packaged in bubble wrap envelopes, we do not take responsibility for cracks to the case which happen in transit. If however, the disc is scratched or damaged in any way it may be a manufacturing error in which case please contact us on: contact@tmusiconline.com quoting your order number.

How do I unsubscribe from your newsletter?

Simply select "unsubscribe" under the email subscription box on the left hand side of the home page. Alternatively you can select unsubscribe on the bottom of your latest newsletter or contact us via the "contact us" tab.

 

Privacy Policy

Information collected:
When you look at the T Music Online website we make a record of your visit and log the following information for statistical purposes:

  • your server address
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • the pages you accessed and documents downloaded
  • the previous site you have visited
  • the type of browser you are using
  • the website or search engine which referred you to us (if applicable).


Access to information collected

T Music Online will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our log files.

Please note if you register to receive our Enewsletter, then our Enews Management software tracks your email address including when you have read our newsletter and when you click to our website.


Use and disclosure of information collected

Our Office will only record your email address and other personal details if you purchase product/s from us, send us a message or submit an on-line enquiry form from our website. Your email address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent.

Users are advised that there are inherent risks transmitting information across the Internet.


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Contact Us
If you require further information please contact us at contact@tmusiconline.com